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Respect and Civility – HR107E (15 mins)

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1

Civility can be described as:

Consideration
Politeness
Courtesy
Good manners
All of the above

2

Each employee has a responsibility to maintain an atmosphere of respect and civility.

True
False

3

Civility has little impact on workplace productivity.

True
False

4

Which of these can be considered uncivil behavior?

Gossip
Dismissiveness
Rudeness
Constructive criticism
All of the above
A, B and C only

5

ONly disruptive cases of incivility should be addressed immediately.

True
False

6

The identity of those making complaints of incivility should be kept confidential.

True
False

7

Times of stress may increase uncivil behavior.

True
False

8

Incivility can be overlooked as long as productivity remains high.

True
False

9

What is funny to you may not be funny to your co-workers.

True
False

10

Difficult situations should be:

Avoided
Worked through and resolved
Ignored